Returns & Refunds

RETURNS & REFUNDS

 

Last updated: August 12, 2026

 

We want you and your little one to love your Carjyk storybook. If something isn't right, here is how returns and refunds work.

 

RIGHT OF WITHDRAWAL

 

As a consumer in the Netherlands, you generally have the right to withdraw from your order within 14 days of receiving your item, without giving any reason, in accordance with Dutch and EU consumer law.

 

IMPORTANT EXCEPTION FOR PERSONALIZED BOOKS

 

Because our storybooks are made specifically for your child, using the name, details or choices you provide at the time of order, they are considered custom-made or personalized goods. Under Dutch and EU consumer law, the right of withdrawal does not apply to goods that are made to the consumer's specifications or are clearly personalized. This means personalized storybooks generally cannot be returned simply because you changed your mind.

 

DAMAGED OR FAULTY ITEMS

 

If your book arrives damaged, has a printing error, or is otherwise faulty, please contact us as soon as possible, ideally within 14 days of receiving your order, along with a description and photo of the issue. We will happily arrange a replacement or a refund for items that are damaged or faulty through no fault of your own.

 

WRONG ITEM OR ORDER ERRORS

 

If you receive the wrong book, or if there was an error in how your order was processed on our end, please let us know and we will make it right with a correction, replacement or refund as appropriate.

 

HOW TO START A RETURN OR REPORT AN ISSUE

 

Please contact us directly with your order number and a description of the issue. We will guide you through the next steps.

 

REFUNDS

 

Where a refund is approved, it will be issued to your original method of payment. Please allow a few business days for the refund to appear, depending on your bank or payment provider.

 

CONTACT

 

Phone: +31 6 57205937

Email: info@carjyk.com